12 Replies Latest reply on Jan 17, 2014 11:26 AM by blankenshipr

    Automated Individual Ticket Reports


      We have a customer base with a management structure outside our Support organization.  That management base requires access to active tickets on a read-only basis.

      How do we allow those users to see the entire ticket file?



      1.   Client Active Ticket view.

      2.   Automated/Scheduled email that sends the results of Settings-->Tickets.pdf to an email distribution.

      3.   Client on-request dumps for individual tickets by ticket number or location (custom field) sent to requester email.