3 Replies Latest reply on Aug 21, 2014 1:35 PM by bharris

    VCenter/VMware API Polling Issues

    ssong2202

      This is an issue we have been trying to fix for the past few months at least.  I have an SR open with support that has still been pending, but thought I'd give this place a shot.  We are having issues with polling through one of our two VCenter infrastructures.  This is what it shows in the VIM logs:

       

      2014-01-09 13:57:16,836 [STP SmartThreadPool Thread #0][VirtualCenter:xxx.xx.xx.xx] ERROR VMwareService.VmwareVim25Poller - VMware Job Polling node xxx.xxx.xx.xx - can't get performance counters. All values set to zero.

      System.Net.WebException: The operation has timed out

         at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

         at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at Vim25Api.VimService.QueryPerf(ManagedObjectReference _this, PerfQuerySpec[] querySpec)

         at SolarWinds.VIM.VMware.Jobs.VMwareService.VmwareVim25Poller.GetPerformanceCounterValues(IEnumerable`1 objects, Dictionary`2 queries, VmwareVim25ServiceUtil util, Int32 pollInterval, List`1 managedEntities)

         at SolarWinds.VIM.VMware.Jobs.VMwareService.VmwareVim25Poller.Poll(VMwareJobDetailConfiguration configuration, VMwareJobPropertyDescription propertyDescription, VMwareVim25Connection connection)

       

       

      The symptoms are this:

       

      Notice how memory % usage is showing zero at the cluster level?

      VIM_notreporting.jpg

       

       

      It should be reporting like this as shown in our other VCenter that is polling correctly:

      VIM_reporting.jpg

       

       

      Both VCenter versions are the same including Build Number:  5.1.0, 880146

       

      We are using ESXi 5.1 across the board.  This is a brand new installation of NPM, latest version 10.6.1

       

      I have opened tickets with VMWare, and they've virtually been useless (they could not see any errors or blocks on their end).  Anyone have any ideas?  I'd greatly appreciate it.  Thanks!