0 Replies Latest reply on Jan 15, 2014 7:56 AM by kjette

    On Call Escalation Order

    kjette

      I'm wondering how others handle this.  We have a rotating on call schedule that includes 3 of us and the escalation path is different depending on who is primary.  As an example lets say they are techs 1, 2 and 3.  The order would be:

      Primary 1> escalations 2, 3 all

      2 > 3, 1, all

      3> 1, 2, all

      So I have 3 groups set up with different escalation paths.  I'm not sure how to do this with calendaring.  Currently I change the group that the email source points to every time the on call primary changes.  I just put AC in production so I'm still learning.