4 Replies Latest reply on Jan 9, 2014 1:54 PM by shawn_b

    UDT not linking ports to Users

    whobrokeit

      Hello again!

       

      Have an issue with UDT. Its installed and setup, ports are monitored, AD DC's added. I can see user logins etc etc.

       

      What i cant see is any port information for Users or devices in search, its just blank. Weirdly its ok for switches/users on the same subnet as my Orion server is on but nowhere else.

       

      The only thing i am wondering is i am not monitoring the vlan interfaces in UDT on my layer 2 switches to save licenses (interface vlan 99 for example which is the one with the switch management IP on it). Do i need to be monitoring this virtual interface in UDT to get IP/User/Device information for ports?

       

      Or do i have another issue?

       

      Thanks in advance!!

        • Re: UDT not linking ports to Users
          peter.ksenzsigh

          Hi,

          I believe you are actually right in the cause of your issue. So I wonder - haven't you tried an experiment - to add a vlan interface under monitored ones, to see if it doesn't improve the visibility of the desired information?

          Peter

          1 of 1 people found this helpful
          • Re: UDT not linking ports to Users
            shawn_b

            I had this problem when I had a flat network (all devices in a single vlan). Only ststic IP addresses were reported with MAC and hostname.

             

            I was using DELL PowerConnect switches and I raised a ticket with both DELL and Solarwinds.

             

            Solarwinds support said it was because UDT was not getting the information from the switches and I should raise a ticket with DELL.

             

            DELL support confirmed this by saying that since I had no layer 3 function on my network, the switch ARP tables did not have any entries to report.

             

            When I introduced layer 3 functionality on my network, the UDT charts started to populate with more entries.

             

            I am not able to see users logged on either. Reading the replies above I have checked that the VLANs are being monitored. Where do you view the users that are logged into the port?

             

            NPM only lists 2 of the 8 vlans configured on the switch - can this be a possible reason?