1 Reply Latest reply on Jan 4, 2014 7:38 AM by conners

    Error when email replying to tickets "e-mail address is not authorized to update ticket"

    mrizz10

      One of the techs is getting the following error "e-mail address is not authorized to update ticket" he was trying to update the ticket form email. As far as I know I have this setting enabled what can I try to fix it?