1 Reply Latest reply on Jan 3, 2014 7:50 AM by peter.ksenzsigh

    UDT Searches not returning any results

    shawn_b

      Good Day All,

       

      I have a problem with my UDT v3.0.1 searches are not returning any results when a MAC address search is done.

       

      If I search for a MAC address that is displayed under the Network tab of a node, UDT returns no results.

       

      This is weird as UDT displays the hostname, IP Address and MAC address of the device connected to the interface on the node, but the search doesn't.

       

      Example:

       

      Node Details Summary - observe port 14

       

      Hostname: ppwks0741

      IP address: 192.168.0.128

      MAC address 18:03:73:15:CA:DA

      UDT_Network_Details.jpg

      Doing a Device Tracker Ad-hoc Reporting search for a MAC address of 18:03:73:15:CA:DA returns nothing

       

      UDT_search_parameters.JPG

      UDT_search_result.JPG

       

      However if I search for the IP address several results are returned:

      UDT_search_parameters_ipadress.JPG

      UDT_search_result_ipaddress.jpg

       

      The results do not seem entirely accurate. The correct hostname is resolved, bit not the correct node as the IP addresses is shown connected to several switches, when in fact it is only connected to the switch named Admin1_3.

       

      Any suggestions?