0 Replies Latest reply on Dec 23, 2013 8:36 AM by cramey925

    MRC connect question


      I'm sure I know the answer to this, but I need to verify.


      I recently was able to purchase SolarWinds/DameWare Remote Support for 1 admin (me) for our small public school district.


      However, I have 3 "helpers" in each building that are able to assist with I.T. issues in their respective buildings.  Once I deploy MRC, if I understand correctly, I will be the only person to actually connect to MRC clients though, correct?  For some reason when I got the approval to buy this, I thought that I could have them use the free vnc viewer or something for some reason.  If we need to purchase 3 more admin licenses, then my boss isn't going to like that.  Any suggestions or ideas out there?


      I love DameWare, and have always been a huge fan.  This is the first time I've actually been able to use it on the job with a full license, so I'm really excited about it.  I'm just afraid that it's not going to be well received due to the fact that I'll be the only person who can actually use it.