7 Replies Latest reply on Jan 22, 2014 4:58 PM by Sohail Bhamani

    Storage Manager Agent - Problem Collecting Storage Data

    bharris

      One of our Storage Manager agents seemed to stop working this week. Drilling into it in Storage Manager it shows the error "STATUS: There is a problem collecting storage data!".  I have tried recycling the Storage Manager Agent Service on the server as well as rebooting it, but it didn't seem to help.

       

      I opened up the kernel.log file in the "Storage Manager Agent" folder and noticed this message every minute which looks like it MAY be the problem.

       

      19 Dec 2013 15:50:23 [INFO] - Handle request started [xx.xx.xxx.xxx]: GET /module.data

      19 Dec 2013 15:50:23 [INFO] - Writing entry: mod.sys.perf.cpu.CPUPerf_1.0-win_cpu_perf-0.bean

      19 Dec 2013 15:50:23 [INFO] - Writing entry: mod.sys.perf.disk.DiskPerf_1.0-win_disk_perf-0.bean

      19 Dec 2013 15:50:23 [INFO] - Writing entry: mod.sys.perf.net.NetPerf_1.0-win_net_perf-0.bean

      19 Dec 2013 15:50:23 [INFO] - Handle request complete [xx.xx.xxx.xx]: GET /module.data

      19 Dec 2013 15:50:23 [ERROR] - /module.data java.lang.NullPointerException

       

      Has anyone run into this issue before?

       

      Thanks!