1 of 1 people found this helpful
Yes, it's an expected behavior. When you have more than one user on an escalation step, notification is sent to the primary address only. It's suggested that at least one of users will see it and react somehow so it doesn't make sense to spam them to multiple addresses.
This doesn't make sense to me -- it seems that this is assuming that Alertcentral knows better how alerts should be handled than the person configuring the alerts.
If I say I want both users to be notified on both email + sms, then shouldn't Alertcentral trust that is what I want to do?
At the very least, this should be a configurable option.
Your suggestions make sense to me. We've also got similar ideas from other users.
Please give your vote for this feature Notify all contact in user escalation (BUG REPORT). In this case it'll have bigger chance to be improved / fixed.
Thanks for sharing your thoughts / feelings ,
Sure Olya, sounds kind of basic though --
Feature request: "I actually want Alertcentral to notify who I say I want it to notify"
Hi again Olya,
So as far as I can tell, the idea / feature request you referenced is not the same as the issue that is described here.
That feature request doesn't appear to be related to multiple users being on call at once, as it only mentions how secondary contact methods behave during subsequent escalation steps.
I have created a new feature request that is more specific to the issue of multiple users being on call at once -- http://thwack.solarwinds.com/ideas/3831
For me they are the same .
The issue is: not all notification methods are used while notifying user about alert.
That's true, it happens only when more than one user is notify. It wasn't specified in the first feature request.
Bur the feature itself is the same: "Please use all notification methods (contact information) in spite of the number of users to be notified"
Do you take it differently?
Okay, well you know better than me if they are related Olya.
I guess I was focusing on what was causing the problem (related to escalation or related to multiple users being on call), but you are focusing on the greater issue, which you know may be a similarity between them.
It sounds like today we may be able to feed two birds with one scone!
I believe yes