9 Replies Latest reply on Jan 9, 2014 8:58 PM by hsidder

    After update to, AC does not react to Close e-mail.



      After I updated AC to version, AC stopped closing cases when being sent Close request.

      I also noticed that if I for example re-assigned an alert to myself, one minute after in "Notes & History" the following error message entry appears "Error attempting to notify at email@domain.com".

      But the message arrives without issue!

      It works just fine if I reply with a "ack".


      So, to conclude:

      1. When replying to alert e-mails, with a close. Nothing happens.

      2. The message "Error attempting to notify at email@domain.com" comes every after AC notifys anyone by e-mail.


      I have tried rebooting the VM appliance. Didn't change anything.


      Any help is much appreciated, because we are actually running this in production