I did not find any question from you anywhere on the forums, is there something specific we can help you with? This is community supported product and there is of course only that much you can expect from community in terms of time, although there are some very dedicated users with great deal of knowledge!
I have an impression you would like to have guaranteed support with SLA and for that I recommend you to use some of our partners who provide professional services for Solarwinds products. You can find them here: Locate SolarWinds’ Resellers.
Hope that helps,