Is there a way of simply excluding a company from a request type? In request types, you can specify that all companies can see that request type or only specific ones. It would be nice if their was a third option: Exclude. I want to exclude one company from a certain request type. I could manually check off the specific companies I wanted to keep but then new companies are not added automatically to the allowed list.
I work for a managed services provider. Right now, I have Company A that only wants their employees to see two request types for tickets: emergency and non-emergency. I have other request types for all the other companies. The problem is making it so only the certain request types show up. Basically, the way that I have it set up right now is that I've created Request Parent A containing emergency and non-emergency and Request Parent B containing the other request types. Company A can only see Request Parent A and any other company can only see Request Parent B. It sounds good but the problem is in the execution of this.
In the Request Parent A, I had to select Specific under Companies and check-off Company A as the only one to see that category. I then had to uncheck Company A from the Request Parent B. The problem is that whenever a tech tries to create a ticket for a new client, they must manually add that client's company to Request Parent B or no request types will populate at all. It would be better if I can specify that only Company A is excluded from Request Parent B. This way any new companies added can see Request Parent B automatically.
So, again, is there a way of simply excluding a company from a request type?