2 Replies Latest reply on Jan 13, 2014 4:51 PM by landrumtech

    Can a task be associated with another ticket automatically?


      Here's our scenario:


      A Help Desk technician images a machine, then it needs to go to two application engineers to QC the configuration, then it goes back to the help desk to finish the setup.  I created a status called "Quality Check", that triggered an Action Rule to start two tasks to create tickets to QC the machine, however there is no way for those tickets to link back to the original ticket where the help desk person was imaging a system.  Am I missing something, or is this functionality not in WHD?