2 Replies Latest reply on Aug 3, 2016 8:24 AM by donaldbkk

    Error adding computer to Patch Manager

    skoalguy

      Hi All

       

      I am currently working with the evaluation version of Patch Manager but having issues adding computers during the initial "Tell Us About Your Environment" wizard. I have searched but not finding any answers. Hoping someone here can point me in the right direction. The error I get is:

       

       

      Source: SolarWinds.PM.UI.Wizards

       

      Exception occurred at 12/2/2013 1:08:33 PM: Object reference not set to an instance of an object.

       

      Stack: at SolarWinds.PM.UI.Wizards.Workflow.Configuration.CertificateDistribution.PerformCertificateDistribution(UpdateServerConfiguration config, ScopesContainer _selected_computers, String& fqpath)

       

        at SolarWinds.PM.UI.Wizards.Workflow.Configuration.CertificateDistribution.Execute(ClientDevice client, Boolean& cancel, Action`1 progressCallback)

       

      I have tried multiple computers but always get the same error.

       

      Thanks in advance

        • Re: Error adding computer to Patch Manager
          Lawrence Garvin

          Greetings.

           

          Given that the failure is occuring during a PerformCertificateDistribution() call, it could be that this is a function of being able to access those clients via RPC/WMI, which is required for Patch Manager to push a certificate into the cert store of a remote system.

           

          However, I'm also noticing the "Object reference not set..." message, which is not the exception I would expect to see if the client connection has failed. Typically that exception is thrown as a result of something internal to the Patch Manager server.

           

          I've sent an internal communication to our sales engineering group to have them contact you and offer assistance on this matter, but feel free to send an email to your sales rep and ask them to have the SE contact you. This is definitely not expected behavior with this wizard. The intent of the wizard is that it actually does all happen automagically. :-)