Does anyone know if it is possible to have the ticket status only be able to be changed to another selected status?
I want the ticket status to follow a workflow and not be able to go outside of that workflow, ie: a ticket that has a status of "awaiting replacement" then can only be set to " replacement assigned" or "closed".
on another question:
I also want to be only able to close a ticket if it has met a certain criteria, such as a custom field has had data entered before you can close the ticket and only on selected ticket types.