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Web Help Desk (WHD)

Forum How to include request detail from original ticket when sub-tickets are created?

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How to include request detail from original ticket when sub-tickets are created?

tscislaw over 10 years ago

Trying to configure a way for the HR department to open one ticket for new hires and then sub tickets are created for PC provisioning, phone provisioning, AD account creation, etc. We can get the sub-tickets created but none of them include any details from the original ticket that contains the name of the new hire and other pertinent poop.

Any ideas?

0 peter.kruty over 10 years ago

Hi tscislaw,
this is existing feature request. At the moment you have to check the details of the original ticket to get the details, but we are interested in implementing passing of data between tickets in future releases.
Peter
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