1 Reply Latest reply on Nov 27, 2013 7:38 AM by Peter Krutý

    How to include request detail from original ticket when sub-tickets are created?

    tscislaw

      Trying to configure a way for the HR department to open one ticket for new hires and then sub tickets are created for PC provisioning, phone provisioning, AD account creation, etc. We can get the sub-tickets created but none of them include any details from the original ticket that contains the name of the new hire and other pertinent poop.

       

      Any ideas?