0 Replies Latest reply on Nov 20, 2013 2:53 PM by kenpotf

    Win 8.1 and Dameware v9 Installation problems

    kenpotf

      All,

       

      I did a fresh install of Windows 8.1 and tried to install DW9. The installation goes all the way through until it seems to start modifying registry keys. It throws an error that "There is a problem with the Windows installer package. A program required for this install to complete could not be run."

       

      I've installed every vc++ redistributable known 2005,2008,2010,2012, and I've installed .net 2, 3.0, 3.5, and 4.0 - 3 - 4.5 is installed via Programs and Features. I've also installed various versions of DirectX just to see if it had something to do with that and no-go. I've got full admin rights on this box, and another person that I work with is having the same problem. The users that upgraded from Windows 8.0 to 8.1 are not having an issue, so it looks like Windows 8.0 may have something that 8.1 doesn't have? What in the world is it??

       

      I believe we have 32-bit, but I'm not sure if there's a separate 64-bit version. The 32-bit has installed on every 64-bit OS in the office except this one.

       

      Any ideas for me to look at? Error logs don't show me anything. It doesn't even show the application that it's 'required' to run and cannot find/launch:

       

      Action start 12:19:36: InstallFinalize.

      MSI (s) (BC:9C) [12:19:36:766]: Note: 1: 2265 2:  3: -2147287035

      MSI (s) (BC:9C) [12:19:36:767]: User policy value 'DisableRollback' is 0

      MSI (s) (BC:9C) [12:19:36:767]: Machine policy value 'DisableRollback' is 0

      MSI (s) (BC:9C) [12:19:36:777]: Note: 1: 2265 2:  3: -2147287035

      MSI (s) (BC:9C) [12:19:36:783]: Note: 1: 1721 2: APPDIR 3: C:\Program Files (x86)\SolarWinds\DameWare Remote Support 9.0\ 4: ""     <---- The 4: is the command that was ran and it's blank

      Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: APPDIR, location: C:\Program Files (x86)\SolarWinds\DameWare Remote Support 9.0\, command: ""

      MSI (s) (BC:9C) [12:19:38:105]: Product: DameWare Remote Support 9.0 -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: APPDIR, location: C:\Program Files (x86)\SolarWinds\DameWare Remote Support 9.0\, command: ""

       

      Thank you!!