2 Replies Latest reply on Nov 29, 2013 5:05 AM by Peter Krutý

    My Tickets

    nuig

      A technician is having the following issue:-

      Click into My TIckets and then Show Filter. Choose a Request Type and it shows the tickets for the request type. Now resolve and close the tickets for that request type so that there are none showing.

       

      My problem is I then cannot get My Tickets to show unless I log out and back in.

       

      It does work if you don't close the tickets but once I close them I can't get the list to appear again.

       

      Is there some way to clear the view so that all my tickets appear?


      Thanks

        • Re: My Tickets
          Peter Krutý

          Hi Sarah,

           

          this looks like a bug, let me please verify that with QA and also see if there might be a workaround for you.

           

          Peter

          • Re: My Tickets
            Peter Krutý

            Hi Sarah,

             

            It's confirmed, this is a bug, which we now track under # 288887. Only known workaround for this is re-login. I recorded your contact details and as soon as we will have a fix in future releases we will contact you.

             

            Thanks,

            Peter