I have paid to update my LEM license from 100 to 250. After TRYING to get the new license to work, the LEM will not work anymore.
LEM tells me that the new license is for another product. My LEM is on a closed site, thus I have to d/l the license. I have many sw products, thus I know how to d/l and install
licenses. But my LEM does not like any new license.
I called their support line and got support number. Then wait for a person to talk 20 minutes later, still no one. I left a vm for a call
back and no one called back.
I called SW support again . Once again I had to wait 20 minutes until some will talk to me (; They gave me a 2nd license . same problem.
I called SW support again.. Once again I had to wait 15 minutes until some will talk to me (; They gave me a 3rd license . same problem.
I have asked LEm support for a fix ...... no reply
I am very unhappy on the poor support this year from SW . This is bad support. if no one can answer the phone then drop phone support!. I left a vm for a call back and no one called back.
I have been waiting for two weeks to get a proper phone number so that I can call them directly; no reply!
For previous tickets to NPM and NCM, I get a proper direct number to call, but not from you. From LEW support, they hide behind the 800 phone number
Does anyone else have this issue with new LEM license? I need help as SW support group are not helping me.
It's my understanding that support emailed you an activation code and detailed instructions for using that code.
Were you able to get the server properly licensed?