2 Replies Latest reply on Sep 6, 2016 1:31 AM by chinmaychavan

    Restricting Users to specific request types


      Hi All,


      We have a web help desk system that we have just moved into production. we ustilize this system for a couple of differing areas and would like to know if there is a way that we can restrict the first level help desk guys to a specific range of request types. currently they have visibility to all the request types but would like to restrict this so that they can only see the areas that they need to log tickets for.