2 Replies Latest reply on Nov 7, 2013 2:02 PM by david_walsh

    Adding Notes via the grid

    david_walsh

      Hello all,

       

      during a testing perio I noticed that when I moused over the latest notes field in the main tickets display I received a '+' symbol and by clicking on this was able to add notes without opening the ticket first. I have since brought up a production system and no longer have this option, Can someone advise how to set up this option again as I cant find what I did to get it in the first instance

       

      Thanks in advance

       

      Dave