3 Replies Latest reply on Oct 29, 2013 10:28 AM by christinadavid

    FTP Scheduler Crashing

    epmangum


      The scheduler started crashing last week with the following error:

       

      Problem Event Name: APPCRASH

        Application Name: FTP Voyager Scheduler.exe

        Application Version: 16.1.0.0

        Application Timestamp: 51f0b63e

        Fault Module Name: FTP Voyager Scheduler.dll

        Fault Module Version: 16.1.0.0

        Fault Module Timestamp: 51f0b5da

        Exception Code: c0000005

        Exception Offset: 00000000000128c0

        OS Version: 6.1.7601.2.1.0.256.48

        Locale ID: 1033

        Additional Information 1: f687

        Additional Information 2: f6878875eef13155db83fa7d063c5aba

        Additional Information 3: fb01

        Additional Information 4: fb01fa73148cc4932d6d31a890a78937

       

      I have reinstalled the program and deleted the Scheduler.Archive and the Scheduler.Archive.Backup files. REcreated the jobs, but it still crashess.

       

      Below is the sscheduler log:

       

      [11] Mon 28Oct13 09:37:59 - FTP Voyager Scheduler (64-bit) - Version 16.1 (16.1.0.0) - © 2013 SolarWinds Worldwide, LLC.  All rights reserved., All Rights Reserved

      [11] Mon 28Oct13 09:37:59 - Build Date: Thursday, July 25, 2013 12:20 AM

      [11] Mon 28Oct13 09:37:59 - Operating System: Windows 7 64-bit; Version: 6.1.7601, Service Pack 1

      [11] Mon 28Oct13 09:37:59 - Loaded SSL/TLS libraries.

      [11] Mon 28Oct13 09:37:59 - Admin server (HTTP) listening on port number 52986, IP 127.0.0.1

      [11] Mon 28Oct13 09:37:59 - Admin server (HTTP) listening on port number 52986, IP ::1

      [12] Mon 28Oct13 10:02:43 - (Task: dmi) - Next scheduled execution on Monday, October 28, 2013 03:00:00

      [12] Mon 28Oct13 10:02:44 - (Task: dmi) - Performing scheduled execution of task for Monday, October 28, 2013 03:00:00.

       

      Any suggestions?

       

      Thanks

        • Re: FTP Scheduler Crashing
          arkhewit

          I see the same results when a scheduled task is attempting to copy a file locked by the system host. What worked for us is offsetting the sftp transfer job schedule by minutes to avoid transfer of a file that is still locked by the host system.

          • Re: FTP Scheduler Crashing
            christinadavid

            Some possible tips to fix AppCrash problem:-

             

            - Scan for Virus and Restore Original Versions of Infected System Files

            - Exclude Concerning Application from DEP and Firewall Protection

            - Repair App Configurations

            - Repair Registry Errors With Reginout

            - Uninstall Recent Updates

             

            After performing these tips your problem will be solved.