1 Reply Latest reply on Oct 18, 2013 10:27 AM by olha.zelena

    Possible to re-process alerts?

    eric@sb

      Hello!

       

      Is it possible to force alerts to be re-processed? For example, a new type of alert comes in. I configure the email source with the details and it tests OK. Is it then possible to reprocess that alert so it follows the rules I just created instead of being stuck on "Unable to determine the source of this alert"? Thanks!

        • Re: Possible to re-process alerts?
          olha.zelena

          Hi!

           

          For now, you can't apply newly added source rules to already received 'Unable to determine' alert.

          The options you have:

          - Open the undetermined alert, select the second option and set up all the settings again

           

           

           

          - If you already know the person or a group who's responsible for this alert, you can acknowledge it first and then assign to a specific user (user will be assigned and notified) or group (alert will go through group notification policy).

          If you use this variant you can perform bulk change for a number of undetermined alerts (check-boxes on Alerts tab)