I have an odd issue that began recently. Email addresses listed in any CC field within alerts are not receiving messages. When I generate a test alert, the user receives the CC email; in production, nothing. The workaround for now has been to edit the alerts to send email to those users via the TO field.
Has anyone seen this behavior or know what I can to do to resolve it?
Perhaps there is an errant space or semi-colon in the CC field somewhere? Try to remove all recipients and type them back in singularly. Don't just copy/paste the existing line as it would duplicate the issue.