Does anyone happen to know if there is a log file somewhere in NPM that will give me a clue as to why we get intermittent issues reading interface stats from a device. I'm not after the log telling me why the device is failing but rather that NPM tried to get the data and timeout or something that way I can past it back to our network engineers at present I cannot prove that NPM is actually trying to collect the data?
Run C:\Program Files (x86)\SolarWinds\Orion\SolarwindsDiagnostics.exe and save the diagnostics export. If you look in the zip file SolarwindsDiagnostics\LogFiles\ you should find the ammo you need.
Barring that, feel free to open a support ticket and our support team can get to the bottom of it.