5 Replies Latest reply on Oct 10, 2013 3:04 PM by tscislaw

    How to CC manager on all employee tickets?

    mkubala

      We have a manager who would like to get notified when one of his employees enters a ticket. He doesn't need to be a tech. He just needs to get CC'd on some tickets to monitor them. Is there a way to set up something like this? We are using Web Help Desk 9.2.3.7.