1 Reply Latest reply on Oct 8, 2013 12:35 PM by coupee36

    Certain Users cannot select Request Type

    coupee36


      Hello All,

       

      I have WEB Help Desk installed.  I have it linked to a LDAP.  Majority of the users in the AD can login and create tickets, but there is one user that when logged in does not have the ability to select a Request Type, therefore is unable to proceed in creating a ticket.

       

      User is given the option of a Location drop-down to select as well as Priority, but is unable to select a Request type and therefore is unable to type in the subject or request detail.

       

      Request type combo-box does appear, but the default request types options does not appear when the user attempts to click on the drop-down.  It only does this to one user, everyone else can login successfully and create tickets successfully.

       

      Any thoughts?