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Certain Users cannot select Request Type


Hello All,

I have WEB Help Desk installed.  I have it linked to a LDAP.  Majority of the users in the AD can login and create tickets, but there is one user that when logged in does not have the ability to select a Request Type, therefore is unable to proceed in creating a ticket.

User is given the option of a Location drop-down to select as well as Priority, but is unable to select a Request type and therefore is unable to type in the subject or request detail.

Request type combo-box does appear, but the default request types options does not appear when the user attempts to click on the drop-down.  It only does this to one user, everyone else can login successfully and create tickets successfully.

Any thoughts?