5 Replies Latest reply on Oct 22, 2013 2:03 PM by rtriebwasser

    Alerts not closed when closed by NPM

    Chris Matteson

      I've been having some issues with Alerts not closing when Orion closes them.  AC alerts tab still shows them as acknowledged/unacknowledged, etc. and you can see in the AC Notes & History tab that Orion added note: alert is no longer active.  AC will continue through the escalation process and show it as active in the Alerts screen until I manually close it.  Any insight would be appreciated.

       

      Thanks everyone!