7 Replies Latest reply on Oct 10, 2013 8:13 AM by amcpherson

    Issue with Advanced Alerts

    amcpherson


      I am having an issue with alerts. First, we had a basic node status alert that alerted after a node had been down for 6 minutes. Our server team wanted to make an exception for about 20 Citrix servers. They wanted these servers to alert after being down 30 minutes.  I created two alerts to accomplish this.

       

      Node Status Trigger

      Trigger Alert when all of the following apply

           Node Status is equal to Down

           Trigger Alert when none of the following apply

                Node name is equal to <Server name>

                Node name is equal to <Server name>

      There are no trigger suppressions.

       

      Citrix Node Status Trigger

      Trigger Alert when all of the following apply

           Node Status is equal to Down

           Trigger Alert when any of the following apply

                Node name is equal to <Server name>

                Node name is equal to <Server name>

      There are no trigger suppressions.

       

      We had a test server that we included in the alert. We shut it down but it triggered the Node Status Trigger. What is the best way to get this to work please?