2 Replies Latest reply on Sep 30, 2013 8:07 AM by ttl

    Timed Out error

    ttl

        While doing a simple search for User Disabled events for a 2 week span, the search eventually stopped with this message above the results graph:

       

       

       

        Why would this be such a huge task? I've never seen this error before, is this one new to 5.6 too?

        • Re: Timed Out error
          garrethcoleman

          Morning, I suspect this is related to the symptoms myself and other users of LEM 5.6 have been experiencing, which is worked around by restarting the appliance. My advice is to restart the appliance through the console and rerun the query.

           

          Garreth

            • Re: Timed Out error
              ttl

              Thanks Garreth. Unfortunately I had tried restarting the appliance without success. I worked with SW support for over an hour and ended up having to find and purge corrupt data in the database.

               

              So far the new database structure is turning out to be slow and extremely error-prone. Reports run with the Reporting tool take 5-10 times longer than they used to.