12 Replies Latest reply on May 19, 2014 9:47 AM by yaquaholic

    Ticket 15023 is currently being edited by .....

    joelradon

      We are new to using the WHD and of the things that is driving us crazy is the fact that tickets are always in edit mode.  If I view a ticket which doesn't relate to my role just to look at it, many times it will give this warning to others. Also, I will add a note to someone else's ticket because that user called or emailed, it will forever be stuck as being edited by me. Is there to bring a way ticket out of edit mode?

       

       

       

      Ticket 15023 is currently being edited by TECH

       

       

      Making changes to the Ticket while it is being edited in other sessions can cause inconsistent results