3 Replies Latest reply on Jul 17, 2016 8:48 PM by kinjo

    Is there an update to virtual keyboard emulation driver dwvkbd64.sys?

    kjstech

      Hi,

      Were tracking down some random BSOD's that occurred after rolling out Microsoft Lync 2013 client.  It's a BAD_POOL_HEADER (19) error in w32k.sys called from csrss.exe.

      One of the similarities when looking at crash dumps with other people with the same problem is a driver dwvkbd64.sys, dated April 11 2007.  THats a few years old, so just wondering if this could possibly be the cause of the BSOD's.  I'm looking for a driver update for this file that is higher than version 1.0.0.1 and newer than 2007.  Is there one?  I just pushed version 10 to my laptop to check, but went into devmgmt.msc and it still shows the 2007 era driver.

       

      Here's a thread where another person at answers.microsoft.com suggested to check into this file:

      http://answers.microsoft.com/en-us/windows/forum/windows_7-winapps/badpoolheader-bsod-on-multiple-pcs-randomly-after/09123295-5342-4b9b-8ec7-66ecd0aa47c4

       

      You'll see on there a a link to my skydrive public that has two crash dumps if you want to look and see if Dameware is the cause.

       

      Thank you.