7 Replies Latest reply on Jun 25, 2014 9:30 AM by dmartzall

    Device Types in Orion NPM - additional devices types for new Cisco equipment

    dwsmithjr

      We have a couple of Cisco ASR 1002-X routers. They are correctly responding to SNMP and they are correctly coming up as ASR 1002-X routers in the MIB. However, there is no device type for these routers as there are for other models of Cisco equipment. The routers just do into a bucket device type "Cisco".

       

      How are device types added to Orion? Reading through some other posts it does not appear there is any way to add device types from the user perspective or to customize device types. I'm assuming they come from Solar Winds as part of the particular version of NPM. Can new device types be downloaded? Is Solar Winds defining these and adding to the types? How does Orion determine the category in which to place a device? I would assume this is based on one or more SNMP MIB variables which are then matched to the existing defined device types in Orion.

       

      So, when are more device types available? How are they updated and so on??

       

      Dennis

        • Re: Device Types in Orion NPM - additional devices types for new Cisco equipment
          rob.hock

          We typically update our sysobject database with every release. Does that device show up as generic "ASR"? If you could email me a SNMPWalk from that device we'll take a look. (rob.hock{at}solarwinds.com)

          • Re: Device Types in Orion NPM - additional devices types for new Cisco equipment
            dmartzall

            I am also hitting the same issue, even after the upgrade from 10.7 to 11.0 but also not the items that show up as just Cisco are also not letting us display the page to view their stats.  Instead we get this error with any browser:

            Time: 06/17/2014 14:15:43.1078

            Server: Microsoft-IIS/8.0

            Pipeline: Integrated

            User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36

            Error Instance: 1165d622d25f49caa9ff29efefce3f1a

            User: ADESA\David.Martzall

            URL: http://orion.adesa.com:8080/Orion/NetPerfMon/NodeDetails.aspx?NetObject=N:361

            Referrer: http://orion.adesa.com:8080/Orion/NetPerfMon/NodeDetails.aspx?NetObject=N:361

            Message: The given key was not present in the dictionary.

            ErrorSite: mscorlib.Dictionary`2.get_Item

            ErrorType: System.Collections.Generic.KeyNotFoundException

            Stack:

            at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

            at SolarWinds.Orion.Web.ViewManager.CreateFromReader(IDataReader reader)

            at SolarWinds.Orion.Web.ViewManager.<>c__DisplayClass17.<>c__DisplayClass19.<GetViewById>b__16(IDataReader reader)

            at SolarWinds.Orion.Web.DAL.ViewsDAL.GetRecordByViewID(Int32 viewID, ViewsDALReadDelegate handler)

            at SolarWinds.Orion.Web.ViewManager.<>c__DisplayClass17.<GetViewById>b__15()

            at SolarWinds.Orion.Web.RequestCache.Get[T](String key, Getter`1 getter)

            at SolarWinds.Orion.Web.ViewManager.GetViewById(Int32 viewId)

            at Orion_NetPerfMon_NodeDetails.GetViewForDeviceType()

            at SolarWinds.Orion.Web.UI.OrionView.SelectView()

            at SolarWinds.Orion.Web.UI.OrionView.OnPreInit(EventArgs e)

            at System.Web.UI.Page.PerformPreInit()

            at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

            Assemblies:

            Version          Assembly

            ---------------- --------------------------------------------------

            8.2.20082.1000,  Infragistics2.WebUI.Shared.v8.2

            8.2.20082.1000,  Infragistics2.WebUI.UltraWebChart.v8.2

            8.2.20082.1000,  Infragistics2.WebUI.UltraWebGauge.v8.2

            8.2.20082.1000,  Infragistics2.WebUI.UltraWebNavigator.v8.2

            4.0.0.0,         Accessibility

            4.0.0.0,         CustomMarshalers

            12.1.20121.2038, Infragistics4.Documents.Excel.v12.1

            4.0.0.0,         Microsoft.Build.Utilities.v4.0

            4.0.0.0,         Microsoft.CSharp

            10.0.0.0,        Microsoft.JScript

            10.0.0.0,        Microsoft.VisualBasic

            4.0.0.0,         mscorlib

            4.0.0.0,         ReachFramework

            4.0.0.0,         SMDiagnostics

            4.0.0.0,         System

            4.0.0.0,         System.Activities

            4.0.0.0,         System.ComponentModel.Composition

            4.0.0.0,         System.ComponentModel.DataAnnotations

            4.0.0.0,         System.Configuration

            4.0.0.0,         System.Core

            4.0.0.0,         System.Data

            4.0.0.0,         System.Data.DataSetExtensions

            4.0.0.0,         System.Design

            4.0.0.0,         System.DirectoryServices

            4.0.0.0,         System.DirectoryServices.AccountManagement

            4.0.0.0,         System.Drawing

            4.0.0.0,         System.Dynamic

            4.0.0.0,         System.EnterpriseServices

            4.0.0.0,         System.IdentityModel

            4.0.0.0,         System.IdentityModel.Selectors

            4.0.0.0,         System.Management

            4.0.0.0,         System.Net.Http.WebRequest

            4.0.0.0,         System.Numerics

            4.0.0.0,         System.Runtime.Caching

            4.0.0.0,         System.Runtime.Serialization

            4.0.0.0,         System.Security

            4.0.0.0,         System.ServiceModel

            4.0.0.0,         System.ServiceModel.Activation

            4.0.0.0,         System.ServiceModel.Activities

            4.0.0.0,         System.ServiceModel.Internals

            4.0.0.0,         System.ServiceModel.Web

            4.0.0.0,         System.Transactions

            4.0.0.0,         System.Web

            4.0.0.0,         System.Web.ApplicationServices

            4.0.0.0,         System.Web.DynamicData

            4.0.0.0,         System.Web.Extensions

            4.0.0.0,         System.Web.Mobile

            4.0.0.0,         System.Web.RegularExpressions

            4.0.0.0,         System.Web.Services

            4.0.0.0,         System.Windows.Forms

            4.0.0.0,         System.WorkflowServices

            4.0.0.0,         System.Xaml

            4.0.0.0,         System.Xaml.Hosting

            4.0.0.0,         System.Xml

            4.0.0.0,         System.Xml.Linq

            4.1.50927.0,     AjaxControlToolkit

            4.2.0.0,         AntiXssLibrary

            3.1.0.39271,     Antlr3.Runtime

            0.1.0.39272,     Antlr3.Utility

            1.8.0.0,         AspNet.ScriptManager.jQuery

            1.0.0.0,         AxInterop.C1Query80

            5.5.0.0,         AxTomSawyer

            5.0.34.2,        EO.Pdf

            1.0.1.6,         FiftyOne.Foundation

            1.4.0.0,         HtmlAgilityPack

            4.2.0.0,         HtmlSanitizationLibrary

            1.0.0.0,         Interop.C1Query80

            1.0.0.0,         Interop.cdosys

            1.1.0.0,         Interop.SHDocVw

            2.0.0.0,         Interop.stdole

            1.2.10.0,        log4net

            1.1.0.0,         Microsoft.AspNet.SignalR.Client

            1.1.0.0,         Microsoft.AspNet.SignalR.Core

            1.1.0.0,         Microsoft.AspNet.SignalR.Owin

            1.1.0.0,         Microsoft.AspNet.SignalR.SystemWeb

            1.0.0.0,         Microsoft.Owin.Host.SystemWeb

            1.0.0.0,         Microsoft.Practices.ServiceLocation

            2.1.505.0,       Microsoft.Practices.Unity

            1.0.0.0,         Microsoft.Web.Infrastructure

            3.0.0.0,         Microsoft.Web.Services3

            2.0.0.0,         MiniProfiler

            7.0.3300.0,      MSDATASRC

            4.0.1.2620,      NetflowConfig

            4.0.1.2620,      NetflowReporting

            4.0.1.2621,      NetflowWeb

            2014.2.1.1210,   NetPerfMonWeb

            4.5.0.0,         Newtonsoft.Json

            2014.2.1.1210,   OrionWeb

            1.0.0.0,         Owin

            2.0.0.0,         SmartThreadPool

            1.0.0.706,       SolarWinds.AgentManagement.Common

            1.0.0.706,       SolarWinds.AgentManagement.Contract

            1.0.0.706,       SolarWinds.AgentManagement.Strings

            1.0.0.706,       SolarWinds.AgentManagement.Web

            2014.2.1.1210,   SolarWinds.Common

            1.0.0.0,         SolarWinds.Data

            2011.8.0.100,    SolarWinds.Data.Entity

            1.1.0.27,        SolarWinds.DeviceStudio.Common

            1.1.0.22,        SolarWinds.DeviceStudio.CpuMemory.Strings

            1.1.0.27,        SolarWinds.DeviceStudio.Framework

            1.1.0.27,        SolarWinds.DeviceStudio.Strings

            1.1.0.27,        SolarWinds.DeviceStudio.Web

            1.0.0.1775,      SolarWinds.DPI.Common

            1.0.0.1775,      SolarWinds.DPI.Strings

            1.0.0.1775,      SolarWinds.DPI.Web

            4.1.0.22,        Solarwinds.F5.Common

            4.1.0.22,        SolarWinds.F5.Strings

            4.1.0.22,        SolarWinds.F5.Web

            5.1.0.26,        SolarWinds.HardwareHealth.Common

            5.1.0.26,        SolarWinds.HardwareHealth.Strings

            5.1.0.26,        SolarWinds.HardwareHealth.Web

            2011.8.0.100,    SolarWinds.InformationService.Addons

            1.0.0.0,         SolarWinds.InformationService.Contract

            2014.2.0.100,    SolarWinds.InformationService.Contract2

            5.1.0.32,        SolarWinds.Interfaces.Common

            2.1.0.5,         SolarWinds.Interfaces.SNMP.Common

            5.1.0.32,        SolarWinds.Interfaces.Strings

            5.1.0.32,        SolarWinds.Interfaces.Web

            2014.2.1.1210,   SolarWinds.Internationalization

            1.6.0.28,        SolarWinds.JobEngine.Contract

            2.8.0.52,        SolarWinds.JobEngine.Contract2

            3.0.0.564,       SolarWinds.Licensing.Framework

            2.0.0.0,         SolarWinds.Logging

            1.12.0.13,       SolarWinds.MapEngine

            1.12.0.13,       SolarWinds.MapStudio.Strings

            1.12.0.13,       SolarWinds.MapStudio.Web

            2014.2.1.1210,   SolarWinds.Net.ICMP

            2014.2.1.1210,   SolarWinds.Net.SNMP

            2014.2.1.1210,   SolarWinds.Net.WMI

            4.0.1.2620,      SolarWinds.Netflow.Common

            4.0.1.2620,      SolarWinds.Netflow.Contracts

            4.0.1.2620,      SolarWinds.Netflow.FastBit.Client

            4.0.1.2620,      SolarWinds.Netflow.FastBit.Contract

            4.0.1.2620,      SolarWinds.Netflow.Reporting.Common

            4.0.1.2620,      SolarWinds.Netflow.Strings

            4.0.1.2620,      SolarWinds.Netflow.Utils

            4.0.1.2621,      SolarWinds.Netflow.Web.Chart2

            11.0.1.356,      SolarWinds.NPM.Auditing

            11.0.1.356,      SolarWinds.NPM.Common

            11.0.1.356,      SolarWinds.NPM.Strings

            11.0.1.356,      SolarWinds.NPM.Ucs

            11.0.1.356,      SolarWinds.NPM.Web

            1.0.0.0,         SolarWinds.NPM.Web.Gauge.V1

            2.0.0.0,         SolarWinds.Orion.Common

            2014.2.1.1210,   SolarWinds.Orion.Core.Actions

            2014.2.1.1210,   SolarWinds.Orion.Core.Alerting

            2014.2.1.1210,   SolarWinds.Orion.Core.Common

            2014.2.1.1210,   SolarWinds.Orion.Core.Data

            2014.2.1.1210,   SolarWinds.Orion.Core.Jobs

            2014.2.1.1210,   SolarWinds.Orion.Core.Models

            2014.2.1.1210,   SolarWinds.Orion.Core.Reporting

            2014.2.1.1210,   SolarWinds.Orion.Core.SharedCredentials

            2014.2.1.1210,   SolarWinds.Orion.Core.Strings

            2014.2.1.1210,   SolarWinds.Orion.Core.Web

            2014.2.1.1210,   SolarWinds.Orion.Discovery.Contract

            2014.2.0.0,      SolarWinds.Orion.MacroProcessor

            2014.2.1.1210,   SolarWinds.Orion.Pollers.Framework

            2014.2.1.1210,   SolarWinds.Orion.Security

            2014.2.1.1210,   SolarWinds.Reporting

            2014.2.1.1210,   SolarWinds.Shared

            11.0.0.1104,     SolarWinds.Toolset.Common

            11.0.0.1104,     SolarWinds.Toolset.Strings

            11.0.0.1104,     SolarWinds.Toolset.Tools

            11.0.0.1104,     SolarWinds.Toolset.Web

            1.10.0.942,      SolarWinds.VIM.Common

            1.10.0.942,      SolarWinds.VIM.SSO

            1.10.0.942,      SolarWinds.VIM.Strings

            1.10.0.942,      SolarWinds.VIM.Web

            1.0.0.0,         SolarWinds.Wireless.Common

            5.1.0.22,        SolarWinds.Wireless.Strings

            1.0.0.0,         SolarWinds.Wireless.Web

            1.0.0.0,         SWPicExtFactoryLib

            2.0.0.0,         System.Net.Http

            4.0.0.0,         System.Net.Http.Formatting

            4.0.0.0,         System.Web.Http

            4.0.0.0,         System.Web.Http.WebHost

            5.5.0.0,         TomSawyer

            5.5.0.0,         TSEDefaultExtFactoryLib

            0.0.0.0,         App_Code.zj6tkytq

            0.0.0.0,         App_global.asax.q45bditr

            0.0.0.0,         App_GlobalResources.idz0hfjm

            0.0.0.0,         App_Web_0fd043rc

            0.0.0.0,         App_Web_0k1vf2hf

            0.0.0.0,         App_Web_0lnw0ktb

            0.0.0.0,         App_Web_0qvy2txd

            0.0.0.0,         App_Web_0uyayicx

            0.0.0.0,         App_Web_14jrvcmz

            0.0.0.0,         App_Web_1dtqday4

            0.0.0.0,         App_Web_1r0cfsmt

            0.0.0.0,         App_Web_2a1ow4y4

            0.0.0.0,         App_Web_2owhtplh

            0.0.0.0,         App_Web_2sx45hhq

            0.0.0.0,         App_Web_2zfk3f5q

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            0.0.0.0,         App_Web_35jon0dy

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            0.0.0.0,         App_Web_cb5utmyp

            0.0.0.0,         App_Web_cbqoslegendpolicies.ascx.be89cd80.duaitipv

            0.0.0.0,         App_Web_cxejjwvr

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            0.0.0.0,         App_Web_dep22xs5

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            0.0.0.0,         App_Web_nti3wiei

            0.0.0.0,         App_Web_nzsd3rb1

            0.0.0.0,         App_Web_o34mgjsl

            0.0.0.0,         App_Web_oeiw1goh

            0.0.0.0,         App_Web_opnt41gd

            0.0.0.0,         App_Web_osdunt5k

            0.0.0.0,         App_Web_pfcem2mb

            0.0.0.0,         App_Web_pk5z0k02

            0.0.0.0,         App_Web_prosnudq

            0.0.0.0,         App_Web_pwcq34ao

            0.0.0.0,         App_Web_q1ql5vvw

            0.0.0.0,         App_Web_qkktudal

            0.0.0.0,         App_Web_quyvx1rf

            0.0.0.0,         App_Web_rgbpobvr

            0.0.0.0,         App_Web_s515ryru

            0.0.0.0,         App_Web_sbg0hwbb

            0.0.0.0,         App_Web_sc3xpnbk

            0.0.0.0,         App_Web_sfsyrkob

            0.0.0.0,         App_Web_sfyjlqig

            0.0.0.0,         App_Web_sjljwt23

            0.0.0.0,         App_Web_sjyxpy21

            0.0.0.0,         App_Web_sylep0ro

            0.0.0.0,         App_Web_syt1a10h

            0.0.0.0,         App_Web_tkavxqwq

            0.0.0.0,         App_Web_u0vsbusg

            0.0.0.0,         App_Web_uj5xfok0

            0.0.0.0,         App_Web_uzb3iyge

            0.0.0.0,         App_Web_v0f32ns4

            0.0.0.0,         App_Web_v2p34zhj

            0.0.0.0,         App_Web_vdrbj4kn

            0.0.0.0,         App_Web_vvwpqkxt

            0.0.0.0,         App_Web_wbxqok41

            0.0.0.0,         App_Web_x2omwmw2

            0.0.0.0,         App_Web_xgzystkq

            0.0.0.0,         App_Web_xk0lgih4

            0.0.0.0,         App_Web_xp2xgbv5

            0.0.0.0,         App_Web_y2a2s533

            0.0.0.0,         App_Web_y55rb5fw

            0.0.0.0,         App_Web_y5i5fc33

            0.0.0.0,         App_Web_znutpjtn

            0.0.0.0,         A_1d599096_f1b9_4554_abea_32f2ede47d23

            0.0.0.0,         Anonymously Hosted DynamicMethods Assembly

            1.0.0.0,         Microsoft.GeneratedCode

            1.0.0.0,         Microsoft.GeneratedCode

            I am opening a ticket with Support on the issue and will let you all know what comes of it.