5 Replies Latest reply on Sep 30, 2013 6:43 PM by nicole pauls

    5.6.0 Hotfix 1 install.

    evanr

      Anyone else having issues with Hotfix 1 install?  I copied the manager folder to my root share.  Even tried copying the 2 .zip files and the TriGeo folder to my root share.

       

      TriGeo manager version is: 5.6.0

      TriGeo manager build is: release

       

       

      cmc::cmm# scriptupgrade

      Press <enter> to begin the script upgrade process.

       

      Are your manager updates on a (n)etwork share or (c)drom? <n/c>: n

      Network copy requires a Windows share name, username and password.

      Press <enter> to continue...

       

      Enter the destination Windows share (e.g. \\server\share): \\172.20.0.65\SolarWinds

      Confirm share name: \\172.20.0.65\SolarWinds? <Y/n> y

      Enter the destination username (e.g. DOMAIN\backupuser): integra\erinaldo

      Confirm username integra\erinaldo? <Y/n> y

      Enter the destination password for the above user:

      Enter the destination password again:

       

       

      Mounting share //172.20.0.65/SolarWinds with user integra\\erinaldo

      No upgrades found.

      CMC Build 4737

       

      cmc::cmm# mgrhotfix

      To upgrade the LEM Manager JAR files, please specify a Windows CIFS filesystem

      share name, username, and password.

      Proceed? (Y/n) y

      ERROR: You must upgrade to version 5.5.0 before applying the hotfix.  Current version: 5.6.0.

       

       

      I could have sworn that when conversing with tech support there was a process to fix that via some hidden command but it escapes me now.

        • Re: 5.6.0 Hotfix 1 install.
          garrethcoleman

          evanr,

           

          I have run through the ReadMe and experienced the same issue when entering the command 'mgrhotfix'.

           

          SW, any advice on how to resolve this?

          • Re: 5.6.0 Hotfix 1 install.
            garrethcoleman

            I have resolved the issue:

             

            In your post you put:

             

            Mounting share //172.20.0.65/SolarWinds with user integra\\erinaldo

            No upgrades found.

             

             

            Notice that No upgrades found is the result.

             

            I suggest you configure your share location to the manager folder (\\172.20.0.65\SolarWinds\manager) - that is presuming that you have a folder in the root of your share entitled 'manager'.

             

            When I did this I got the following prompt:

             

            Found upgrade 1: TriGeo version 5.6.0

            Which of the above upgrades would you like to install? <1-1, 0 to quit>

             

            Specify 1 and hit enter:

             

            Proceeding with upgrade

            CMC Build 4737

            Detected VMware Virtual Platform

            Product Support Key: xxxxxxxxxxxxxxxxxxx

            Checking Disk Usage.......

            Partition Disk Usage:

                    LEM:             39% (1.1G/3.0G)

                    OS:              39% (1.1G/3.0G)

                    Logs/Data:        5% (11G/234G)

                    Temp:             4% (184M/5.9G)

            ---------------------------------------------------------------------------

            Use the following CMC commands and submenus to upgrade and maintain your

            LEM appliance.

             

             

            then go to manager > mgrhotfix and specify the same path as before

             

            Specify 1 when prompted for package to install

             

             

             

            cmc::cmm# mgrhotfix

            To upgrade the LEM Manager JAR files and Console, please specify a Windows CIFS filesystem

            share name, username, and password.

            Proceed? (Y/n) y

            Enter the destination Windows share (e.g. \\server\share): \\<IP>\<share>\manager

            Confirm share name: \\<IP>\<share>\manager? <Y/n> y

            Enter the destination username (e.g. DOMAIN\backupuser): <domain>\<user>

            Confirm username <domain>/<user>? <Y/n> y

            Enter the destination password for the above user:

            Enter the destination password again:

             

            Mounting share //<IP>/<share</manager with user <user>...done.

             

            Searching for hotfix packages...done.

            Checking version compatibility, please wait....done.

            Hotfix packages discovered:

            1. //<IP>/<share>/manager/lem_jars.zip

            Select a package to install: 1

            Backing up existing files...done.

            Installing hotfix package...done.

            The LEM hotfix files have been installed.

            Restarting services with hotfixes now...done.

            Hotfix applied.

             

            cmc::cmm# restart

            Press <enter> to RESTART the Manager Service.

                    Note that this will pull down your manager for about 1 minute but no data will be lost.

             

            Done restarting Manager Service.

             

            cmc::cmm# viewsysinfo

             

             

            Look for this key info:

             

               TriGeo manager version is: 5.6.0

                  TriGeo manager build is: hotfix1

                  TriGeo upgrade build is: 520398

             

             

             

             

             

            I hope that this helps and clarifies the cause of confusion is that the ReadMe is not clear with regards to the manager folder content location. It should imply that you are to copy the contents of the manager folder to the root of your share, or put the manager folder in the root of your share and specify the full path (including this folder).

              • Re: 5.6.0 Hotfix 1 install.
                evanr

                Very nice thanks.  Yes it should specify that you need to include the "manager" folder in the share path.  All set.  Thanks.

                 

                TriGeo manager version is: 5.6.0

                TriGeo manager build is: hotfix1

                TriGeo upgrade build is: 520398

                  • Re: 5.6.0 Hotfix 1 install.
                    garrethcoleman

                    You are welcome. It is a common challenge to be faced when reading instructions. It is easy to mis-read them, or they are not 100% crystal clear (fool proof). Remember to run the console update if you are using this. If you are using Windows 7, unpin and pin the icon to the taskbar to get the icon back (it goes to a white square icon if pinned before updating). Also Click the SolarWinds Logo in the top left corner and check the version is correct.

                     

                    I can confirm that the Rules Builder issue is no longer present. Well done SW.

                • Re: 5.6.0 Hotfix 1 install.
                  nicole pauls

                  This is a pretty common series of issues for hotfixes and upgrades, I'm sorry you guys experienced it. The most foolproof file share is to use a root-of-share with few slashes and spaces kind of deal, just in case. It seems like there's some protocol negotiation voodoo that can get lost when using deep or special character or long file share locations.

                   

                  "Best" (stupid simplest for ensuring lack of complaining and silly errors) would be something like:

                  1. Create a root share like \\server\temp or \\server\LEM
                  2. Extract the hotfix zip file folders into the root of it, keeping the child file structure, so it looks like: \\server\temp\Console\... \\server\temp\TriGeo\... \server\temp\Upgrade\...
                  3. Feed \\server\temp to your LEM hotfix/upgrade command

                   

                  It seems silly, and I have had success with some versions of windows 7, server 2012, etc, but somehow sometimes they just refuse to cooperate.