5 Replies Latest reply on Dec 5, 2016 9:28 AM by darebinhelpdesk

    How can I link to a particular Request Type form?

    afranco

      My institution has been using Web Help Desk for several months now and the self-service ticket is great but for one thing: clients have to browse through the request-types to find the correct type and sub-type for their issue. Given that we provide a wide range of services it can be difficult for clients to find the correct request-type. I want to provide links throughout our various services that take our users right to the correct request-type that relates to that service. For example, in our website-management screens we'd provide a link right to the Web Help Desk form for the "Software and Web Tools" --> "Drupal How-To" request-type; similarly on our login page, we'd put "help" links in the sidebar that take the user right to the Web Help Desk form for the "Passwords and PINs" --> "Password Reset" request-type.

       

      What clients see now:

      Screen Shot 2013-09-12 at 11.31.56 AM.png

      What I want them to see when following a link to a particular request-type:

      Screen Shot 2013-09-12 at 11.32.22 AM.png

       

      Because the form is built with AJAX requests when the Request Type is changed, there doesn't seem to be an obvious way to build a link that would take the client right to the form with the correct Request Type selected.

       

      Are there parameters that can be passed in the URL to link to a particular Request Type form? If not, is there some other way of getting users directly to the form with a particular Request Type selected?

       

      Thanks for your assistance,

      Adam