6 Replies Latest reply on Sep 29, 2016 9:46 AM by typhoon87

    Holidays and WHD v12.0.1

    rsloane

      We've set up status's to either stop the time clock or allow it to continue to run.  But how does WHD handle holidays?  We want the time clock to run on requests "during set business hours", which it does.....except if a holiday is there.

       

      How should we configure this so that SLA's are not impacted by holidays?

       

       

      Rick