2 Replies Latest reply on Aug 22, 2013 9:24 AM by bengee

    Patch Manager Publishing Wizard loop with Reader Update.

    bengee

      Dear Forum

       

      I have troubles to Publish Reader 10.1.7 Update. Patch Manager can Download the Package. When I publish

      the package to our WSUS Server it loop (Progressbar is always running without progress) on following stage :

       

      SolarWinnds_Loop.jpg

       

      Nothing happen anymore. Other Packages works well (Java and Flash).

       

      Any hints?

       

      Best regrads,

      ben

        • Re: Patch Manager Publishing Wizard loop with Reader Update.
          David Di Blasio

          Interesting. The publishing process should error at some point if something has gone wrong. Lets go ahead and reproduce this issue with logging enabled. This should shed some light on what exactly is hanging up. Here's a KB article on how to enable the logging.

           

          http://knowledgebase.solarwinds.com/kb/questions/3616

            • Re: Patch Manager Publishing Wizard loop with Reader Update.
              bengee

              Hi David,

               

              Thanks for the hint. I found Following :

               

              DataPortal_Execute method call failed

                 at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)

                 at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreateAttachments(String fqtaskdir)

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreatePublishPackagesTask()

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.DataPortal_Execute()

                 at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)

                 at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)

                 at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

              The process cannot access the file 'AdbeRdrUpd1017.msp' because it is being used by another process.

              Stack Trace:    at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)

                 at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreateAttachments(String fqtaskdir)

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreatePublishPackagesTask()

                 at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.DataPortal_Execute()

                 at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)

                 at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)

                 at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

                 at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

                 at Csla.Server.DataPortal.Update(Object obj, DataPortalContext context)

                 at Csla.Server.Hosts.RpcPortal.Update(Byte[] requestData)

               

              Then I check with ProcMon which process has this file open :

               

              OfficeScan.jpg

               

              Uhm, It's the AV. But why other packages work well except this one? I will unload the AV and try again.

               

              Thanks for your help!

              ben

               

              Update : It was the AV... Guess I will exclude some directories... Mark topic as solved. Thanks for your help!