5 Replies Latest reply on Mar 6, 2014 7:32 AM by blankenshipr

    Exporting tickets into new database instance


      I am a hosted client of Web Help Desk, and I need to import some of the tickets from our old site to our new one.  However, when I try to do this the exported file does not come in the same format as the import template.  Please assist.  Keep in mind that as a hosted client, I can not access the database side of the application.