1 Reply Latest reply on Aug 16, 2013 12:57 PM by ricot

    Error occurred after upgrading to 12.0.1

    ricot

      Hi -- I work for a small school and we had hired a consultant to help us install webhelpdesk in the past. The consultant installed webhelpdesk in a CentOS server and we can't contact he consultant anymore since he moved out of country.

       

      Today I tried upgrading to 12.0.1 and was able to do so on CentOS. Upon logging in to webhelpdesk, it asked me to run update database. But when I clicked "Continue", it gave me this error with stack trace info. Any help is much appreciated. Thanks.

       

       

      Error

       

      An error occurred while updating the database:
      Communications link failure during rollback(). Transaction resolution unknown.

      Stack Trace

      Communications link failure during rollback(). Transaction resolution unknown.at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
      at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)


      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
      at java.lang.reflect.Constructor.newInstance(Unknown Source)
      at com.mysql.jdbc.Util.handleNewInstance(Util.java:411)
      at com.mysql.jdbc.Util.getInstance(Util.java:386)
      at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:1014)
      at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:988)
      at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:974)
      at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:919)
      at com.mysql.jdbc.ConnectionImpl.rollback(ConnectionImpl.java:4808)

      at com.mysql.jdbc.ConnectionImpl.realClose(ConnectionImpl.java:4403)
      at com.mysql.jdbc.ConnectionImpl.close(ConnectionImpl.java:1594)
      at com.webobjects.jdbcadaptor.JDBCContext.disconnect(JDBCContext.java:388)
      at com.webobjects.jdbcadaptor.JDBCContext._channelDidClose(JDBCContext.java:521)
      at com.webobjects.jdbcadaptor.JDBCChannel.closeChannel(JDBCChannel.java:158)
      at com.macsdesign.util.MDSDBUpdater.updateDatabaseWithModelNamed(MDSDBUpdater.java:395)
      at com.macsdesign.whd.HelpDeskDBLoader.updateDatabase(HelpDeskDBLoader.java:115)
      at com.macsdesign.whd.ui.DBUpdateProgress.performAction(DBUpdateProgress.java:70)
      at com.webobjects.woextensions.WOLongResponsePage.run(WOLongResponsePage.java:119)
      at java.lang.Thread.run(Unknown Source)

       


           at com.webobjects.jdbcadaptor.JDBCContext.disconnect(JDBCContext.java:390)
           at com.webobjects.jdbcadaptor.JDBCContext._channelDidClose(JDBCContext.java:521)
           at com.webobjects.jdbcadaptor.JDBCChannel.closeChannel(JDBCChannel.java:158)
           at com.macsdesign.util.MDSDBUpdater.updateDatabaseWithModelNamed(MDSDBUpdater.java:395)
           at com.macsdesign.whd.HelpDeskDBLoader.updateDatabase(HelpDeskDBLoader.java:115)
           at com.macsdesign.whd.ui.DBUpdateProgress.performAction(DBUpdateProgress.java:70)
           at com.webobjects.woextensions.WOLongResponsePage.run(WOLongResponsePage.java:119)
           at java.lang.Thread.run(Unknown Source)