You might try posting this question over at this forum: Network Performance Monitor
Alert Central is a separate free product from NPM Orion. See Alert Central - Free Alert Management Software by SolarWinds
My name is Chris Nanda, with Blue Horizon Systems. We have actually accomplished an Orion NPM integration in the past using a custom executable which would fire from an alert in NPM.
We too were originally informed the Perl script would work, but looking farther since NPM is a Windows based monitoring tool, getting Perl up and running VS an executable that would send the data to ServiceNow was a much simpler and more stable integration.
We are currently working on a more robust integration, and are always looking for input on how customers of the products we build integrations for (such as SW Orion NPM) are using the products, and where we can expand our knowledge and view to better encompass your usage.
We are also the company that ServiceNow reached out too to build the new SCOM connector for SCOM 2012. We have a number of years of experience in ServiceNow development, especially around integrating with other systems. If any of you are interested, we would love to hear what your use cases are for our integration that is in development and if your interested in the solution we already have built, we can definitely discuss that as well.
Our website is www.bluehorizonsystems.com, and we work very closely with ServiceNow's development team to build turn key integrations.
Thanks and I hope everyone had a good holiday!
To be frank I would pursue either a more simple email action route due to the ability to easily customize the presentation of information which an SNMP trap forward will not allow.
Any ITSM tool is going to parse a certain amount of information but then push the remaining information into a human readable note or ticket description field that traps are not necessarily the best at.
That said the best integration would be API based on both SWIS and ServiceNOW web services - we are having some built between ServiceNOW and our other ITSM and it's been good so far.
That is exactly our thought.
The original integration for alerts had Orion call the exe passing specific data. Our new integrations will use the sdks to pull and/or pull information from orion using swis and sending to ServiceNow as well as using the mid server to round trip back to Orion and update the data in Orion using the SDK as well.
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Do you have any details on your confutation?
Do you have any details on your configuration?