0 Replies Latest reply on Jul 29, 2013 2:25 AM by jarppi

    Making WHD work nicely with two other ticketing systems?

    jarppi

      Is there a method of defining an email as another ticketing system, so that when email is received from one address WHD would include a given ticket id in a different format on the subject line?

       

      We have two organizational clients, who both use different ticket systems. It would be pretty easy to build a regexp what would go to the reply subject line for each of them, but I cannot seem to find support for it in WHD. Now when WHD replies them it starts a new ticket in the other end making things hard to track now.

       

      Any ideas or pointers where to find or build this configuration in WHD?