4 Replies Latest reply on Aug 1, 2013 8:55 AM by kppit2013

    FTP Voyager V16 - Failing CWD - already in home

    kppit2013

      Another strange issue with FTP Voyager v16. I have a site profile that is using 21, very simple. The credentials land me in my home dirctory. If I try and connect it keeps failing over and over because it is trying a CWD a directory named exactly where I landed, in my home directory. Funny thing is I am using the profile in Schedule and works just fine. I've deleted it and recreated it and the same thing happens. I used another FTP program to connect with exact same credentials and it connects just fine. I'm really regreting upgrading to this version from v13. The application was very buggy and crashed but I was able to get the job done without all the little things that changed. Snippet of the error. It happens over and over and over until I stop it. And of course I removed the actual names.

       

                             257 "//serverA/shareB" is current directory.

      COMMAND>             CWD /severA/shareB

                             550  /serverA/shareB: No such file or directory.

      ERROR>          Unable to change to folder "/serverA/shareB".

       

       

       

       

      ..regret

        • Re: FTP Voyager V16 - Failing CWD - already in home
          dbladorn

          Hi kppit2013,

           

          Can you right-click the "Log Pane" and select "Show Raw Listings"?  I'm curious to see if that turns up any more information.

           

          Thanks.

            • Re: FTP Voyager V16 - Failing CWD - already in home
              kppit2013

              I did but that doesn't show me anything new. What else is strange... I

              installed Voyager on a completed new server never had it before. Setup the

              site with the same configuration and the same exact thing happens. It does

              CWD to the home directory, fails and tries to connect over and over. Like

              I said I can do it successfully from any other program and cmd  as shown

              below.

               

              Log from Voyager:

               

              STATUS> Resolving host "xxx.xxx.xxx"...

              STATUS> Connecting to "10.x.x.x" on port 21.

              STATUS> Connected to 10.x.x.x:21 from 10.x.x.178:1753.

                      220 Serv-U FTP Server v9.4 ready...

              COMMAND>        HOST xxx.xxx.xxx

                      530 Domain (host) not found.

              STATUS> Connected. Logging in to the server.

              COMMAND>        USER xxx

                      331 User name okay, need password.

              COMMAND>        PASS ***

                      230 User logged in, proceed.

              STATUS> Login successful.

              COMMAND>        SYST

                      215 UNIX Type: L8

              COMMAND>        FEAT

                      211-Extensions supported

                       UTF8

                       OPTS MODE;MLST;UTF8

                       CLNT

                       CSID Name; Version;

                       HOST domain

                       SITE PSWD;SET;ZONE;CHMOD;MSG;EXEC;HELP

                       AUTH TLS;SSL;TLS-C;TLS-P;

                       PBSZ

                       PROT

                       CCC

                       SSCN

                       RMDA directoryname

                       DSIZ

                       AVBL

                       MODE Z

                       THMB BMP|JPEG|GIF|TIFF|PNG max_width max_height pathname

                       REST STREAM

                       SIZE

                       MDTM

                       MDTM YYYYMMDDHHMMSS[+-TZ];filename

                       MFMT

                       MFCT

                       MFF Create;Modify;

                       XCRC filename;start;end

                       MLST Type;Size;Create;Modify*;Perm;Win32.ea;Win32.dt;Win32.dl

                      211 End (for details use "HELP commmand" where command is the

              command of interest)

              STATUS> Server supports resume.

              COMMAND>        CSID Name=FTP Voyager; Version=16.0.2.0;

                      200 Name=Serv-U; Version=9.4.0.2; OS=Windows Server 2003;

              OSVer=5.2.3790; CaseSensitive=0;

              COMMAND>        OPTS UTF8 ON

                      200 OPTS UTF8 is set to ON.

              COMMAND>        SITE ZONE

                      210 UTC-360

              COMMAND>        OPTS MLST

              Type;Size;Modify;Create;Perm;win32.ea;win32.dt;win32.dl;

                      200 MLST OPTS

              Type;Size;Modify;Create;Perm;Win32.ea;Win32.dt;Win32.dl;

              COMMAND>        PWD

                      257 "//serverA/shareB" is current directory.

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

              COMMAND>        CWD /serverA/shareB

                      550 /serverA/shareB: No such file or directory.

              ERROR>  Unable to change to folder "/serverA/shareB".

               

               

               

               

              Log from CMD:

               

              Microsoft Windows

              Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

               

              C:\WINDOWS\system32>xxx.xxx.xxx

              Connected to xxx.xxx.xxx

              220 Serv-U FTP Server v9.4 ready...

              User (xxx.xxx.xxx:(none)): xxx.xxx.xxx

              331 User name okay, need password.

              Password:

              230 User logged in, proceed.

              ftp> ls

              200 PORT command successful.

              150 Opening ASCII mode data connection for /bin/ls.

              _READ FIRST Folder and File Naming standard.doc

              Delete_data.txt_files.vbs

              OH_ERX_Epic_Data.txt

              PROD-Delete_data.txt_files.vbs

              226 Transfer complete. 130 bytes transferred. 0.13 KB/sec.

              ftp: 130 bytes received in 0.00Seconds 65.00Kbytes/sec.

              ftp> quit

              221 Goodbye, closing session.

               

              C:\WINDOWS\system32>

                • Re: FTP Voyager V16 - Failing CWD - already in home
                  dbladorn

                  Good news, kppit2013.  I was able to reproduce this issue.  This has been filed as a bug with SolarWinds.

                   

                  I believe the problem lies with a combination of setting up the "Home directory" as a network share, de-selecting the "Lock user in home directory", and also leaving the FTP Voyager-Site Profile "Default Remote Directory" blank.  As a workaround, can you make sure "Lock user in home directory" is selected and then reconnect to the site profile in FTP Voyager?  I'm curious, so please let me know your results.  Thanks.

                   

                  LoopingCWD.png

                  1 of 1 people found this helpful
                    • Re: FTP Voyager V16 - Failing CWD - already in home
                      kppit2013


                      Hi dbladorn,

                       

                      You were absolutely correct. I had to lock the user account in and then I was able to connect. Unfortunately we've experienced so many features removed and so many buggy things that we have decided to start looking around at other applications. I've spent hours upon hours writing scripts to do what the previous versions already did. I suppose I could just script it all and put it into a scheduled task.