0 Replies Latest reply on Jul 16, 2013 3:51 PM by mduser

    Duplicate Asset Number

    mduser

      We sync WHD 12.0 Hotfix 1 with SCCM 2012 SP1.  The sync is based on "Serial Number".  The asset number is equal to serial number.

       

      Our tech support group routinely takes a hard drive from one Dell PC (Asset number 1) and puts it into a different Dell PC (Asset Number 2).  For example, if a PC won't boot because of a BSOD. 

       

      When they do this, and WHD syncs with SCCM, we end up with two (2) Asset Number 1; and Asset Number 2 is gone from WHD.

       

      Is anyone else seeing this?  I called Solarwinds support and was told it is not a WHD issue.

       

      I can also reproduce the exact same thing using the following steps. I don't even need to move a hard drive.

       

      Step 1:  Pick one asset imported by SCCM.  The asset number equals serial number.  Call this asset “1234”

      Step 2:  Pick a second asset imported by Excel or create manually. The asset number equals serial number.  Call this asset “5678”

      Step 3:  Rename asset number and serial number from “1234” to “1234bad”.

      Step 4:  Rename asset number and serial number from “5678” to “1234”

      Step 5:  Resync with SCCM 2012 (sync key is serial number)

      Step 6:  You end up with two assets called “1234” and “1234bad” is missing.