3 Replies Latest reply on Nov 18, 2014 10:25 AM by mcgeg

    Orion and Help Desk Ticket Closing

    aandersen

      I have setup the Help Desk (v 12.0) to merge with NPM (v 10.5). When I have a specific node go down, Help Desk creates a ticket based on the downed status of that node. During testing, I can successfully create tickets. What I want to know: is there a way to have NPM automatically close the ticket after that particular node goes back onl