7 Replies Latest reply on Sep 9, 2013 11:18 AM by stuartwhyte

    Issues during "Getting Started Wizard"

    dclick

      as I go though the getting started wizard, I have had 2 problems.  I am guessing since the product is "free", our only mode of support is THWACK.

       

      1. when I am adding Orion sources, when I point it to our Solwarwinds Server and Application Monitor (SAM), AC spins the "contacting server" icon for a good 3-4 minutes, then comes back with a "Network communication error occurred", yet we can login to the server just fine (SAM, that is.)

       

      2. when I try to import GROUPS from Active Directory, it comes back with "An Unexpected error occurred ". If I try to add a single user, everything is working fine.  (and yes, I am using a Domain Admin account)

       

      Anyone see these problems before?

       

      Thanks.AC_Error_import_users.pngAC_Error_Sam.png