1 Reply Latest reply on Jul 23, 2013 2:18 PM by techadrian

    Admin account locked and deactiavted

    mfco

      Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.

      I put in a tech support request but have been advised the tech support dont support administering the postgresql DB but was told that I need to:

      What you will want to do is open the database using a web console, then find the "dbo.Tech" table, and within that find the "CLIENT_TYPE" column. Here you will be able to find your users and the main admin account. Change the type to a 1 for admin, or 2 for tech.
      Can anyone advise how I open a web console (i have found the PGAdmin3 program but am not sure of what the setting for it are.

      Can one help?


      Thanks