1 Reply Latest reply on Jun 6, 2013 11:33 AM by chris.jones

    Confirm Assignment

    kjette

      Is there a way to send a confirmation email to the tech when its assigned to them?  For example - alert notification is sent to the tech, tech acknowledges the assignment and AC assigns the tech, tech gets confirmation of the assignment.  I would like this so the tech knows that AC received the acknowledgement and processed it properly.