1 Reply Latest reply on Jun 4, 2013 6:50 PM by chris.jones

    Failed to notify user about an unhandled alert was assigned to them

    solarwooky

      Trying to understand why i'm getting this error. Credentials are correct. Any insight would be great.

       

      Still not working:

       

      EMAIL_VALIDATION_COULD_NOT_LOGIN

      DEBUG: setDebug: JavaMail version 1.4.5
      DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc]
      DEBUG: mail.imap.partialfetch: false
      DEBUG: mail.imap.statuscachetimeout: 1000
      DEBUG: mail.imap.appendbuffersize: -1
      DEBUG: mail.imap.minidletime: 10
      DEBUG: trying to connect to host "10.14.6.31", port 143, isSSL false
      * OK The Microsoft Exchange IMAP4 service is ready.
      A0 CAPABILITY
      * CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN STARTTLS UIDPLUS CHILDREN IDLE NAMESPACE LITERAL+
      A0 OK CAPABILITY completed.
      DEBUG IMAP: AUTH: NTLM
      DEBUG IMAP: AUTH: GSSAPI
      DEBUG IMAP: AUTH: PLAIN
      DEBUG: protocolConnect login, host=10.14.6.31, user=solarwindsalerts, password=<non-null>
      DEBUG IMAP: AUTHENTICATE PLAIN command trace suppressed
      DEBUG IMAP: AUTHENTICATE PLAIN command result: A1 NO AUTHENTICATE failed.

        • Re: Failed to notify user about an unhandled alert was assigned to them
          chris.jones

          Can you attach the AC logs to this posting?  I will take a look and see if it shines a better light as to what is happening.

           

          1. log into admin webpage:  http:[AC hostname]:5480  with admin:admin (unless you already changes the admin pages admin pwd)

          2. click the Solarwinds Mgmt tab

          3. click the "Bundle Logs" button in the middle of the page

          4. Wait for the Log bundle to display below (you may need to refresh to page to see it) - it can take 2 minutes or so to collect the logs.

          5. download the tar.gz file and attach to this thread or add me as a friend and send me a private chat with the log file attached.

           

          Thanks,

           

          Chris