4 Replies Latest reply on Jul 11, 2013 8:31 PM by aneesh

    Solarwinds vs Kaseya


      What is the Solarwinds component to replace Kaseya Service Desk?. Also could you please share the comparison between Kaseya Network monitoring tool and NPM. We need this info to check the feasibility of replacing Kaseya with SW. 

        • Re: Solarwinds vs Kaseya
          Narendran Vaideeswaran

          @Aneesh - apologies for the delayed response!


          SolarWinds Web Help Desk is a 100% Web-based help desk and asset management software that's designed to simplify and streamline your incident management processes. We just released a new version a few weeks ago, with the following new features and enhancements:

          • Improved LDAP Directory and Active Directory auto-discovery
          • Native Asset Discovery (using WMI)
          • Native integration of Asset Database with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM) and Server and Application Monitor asset databases (SAM)
          • Native integration with Alerts from SolarWinds NPM, NCM and SAM
          • New Getting Started wizard
          • Automatic setup of WHD database in the wizard
          • Support for Windows 2012, Windows 8 (only for evaluation version of WHD)
          • Support for MS SQL 2012, support for embedded PostgreSQL database
          • Migration utility from Frontbase to PostgreSQL


          You can get a brief of the key features that we have implemented in this new version here.



          Please feel free to TEST DRIVE Web Help Desk, and let us know if you have questions.

          • Re: Solarwinds vs Kaseya
            Peter Krutý

            Hi Aneesh,


            I sent you detailed comparison of WHD and Kaseya into email, hope it helps.


            Have a good day,