1 Reply Latest reply on May 13, 2013 2:22 PM by phillip.jones

    Acknowledge button/reply from text/email create new unknown alerts, but do not acknowledge original alert

    phillip.jones


      We are receiving alert emails/texts fine.  However, the Acknowledge button in the email and the ack reply in email/text create new unknown alerts, but do not acknowledge actual alert.  The alert continues through escalation and then closes.